Products & Accelerators

CTI: Advanced Communication Integration

The Voice of the Customer, Integrated. Qkonnect is our cloud-based Computer Telephony Integration (CTI) and cloud contact center solution. It serves as the central nervous system for all customer interactions, ensuring every call is routed intelligently and efficiently.

We begin by identifying high-impact opportunities where AI can deliver business value. We run collaborative workshops to:

• Intelligent Routing: Uses IVR and AI to route calls to the right agent or department 24/7.
• CRM/SFA Integration: Provides agents with a screen-pop of the customer's complete history (from Qsales, Qdms, and Qgold) before they even answer the call, enabling personalized and informed service.
• AI-Powered Quality: Features call recording, real-time sentiment analysis, and quality monitoring to ensure exceptional service delivery and continuous agent improvement.

SFA: Intelligent Sales Force Automation

Empowering Your Field Sales Team. Qsales is a comprehensive Sales Force Automation (SFA) platform focused on maximizing field force efficiency and closing deals faster. It moves beyond simple tracking to offer predictive insights and automation.

• Beat Planning & Geo-Tagging: Logic-driven beat plans ensure optimal market coverage, while geo-tagging validates field visits and accurately calculates travel expenses.
• Order and Scheme Management: Streamlines the entire order-to-cash process, allowing field reps to manage product catalogs, custom pricing, and apply complex promotional schemes instantly.
• Performance & Gamification: Sets targets, automates incentive calculations, and uses gamification to drive competition and motivation among the sales team.

DMS: Distributor Management System

Streamlining Your Channel Network. Qdms is an intelligent Dealer and Distributor Management System that brings real-time visibility and control to your entire channel ecosystem.

• Digital Onboarding & Tier Management: Digitizes dealer enrollment, KYC, and document verification, while logic-based rules classify dealers into performance tiers for targeted support and schemes.
• Inventory and Order Sync: Integrates with third-party marketplaces and internal ERPs to provide real-time stock visibility and automate replenishment orders.
• Financial Automation: Automates ledger updates, credit checks, and payment tracking, reducing financial risk and ensuring compliance across the network.

Training Platform: Immersive Virtual Engagement

The Future of Training and Events. Qvirtue is an immersive virtual platform for conducting scalable, engaging, and interactive trainings, events, and virtual experiences.

• 3D Virtual Environments: Hosts large-scale events, conferences, and training sessions in dynamic, 3D-rendered virtual auditoriums.
• Avatar-Based Interaction: Users engage with personalized avatars, fostering a more human-like, collaborative, and interactive learning environment.
• Certifications & Content Hub: Facilitates structured training programs with built-in assessments, progress tracking, and centralized content management.

Loyalty: Digital Gold Rewards Platform

Turning Loyalty into a Lasting Investment. Qgold revolutionizes customer and channel loyalty by replacing traditional points with the tangible, growing value of digital gold.

• Digital Gold Rewards: Rewards customers and partners with digital gold on every transaction, offering a secure, instantly redeemable, and appreciating asset.
• Wealth Creation: Elevates your loyalty program from a short-term incentive to a long-term wealth-building pathway.
• Gifting & Wallet: Includes a secure digital wallet for gold storage and a gifting feature that allows users to send high-value rewards to others.

AI Chatbot and Automation

Intelligent Self-Service, 24/7. Qbot is the intelligent automation engine powering self-service and personalized conversational experiences across your entire digital landscape.

• Generative AI-Powered Agents: Uses a multi-LLM architecture to create human-like conversational agents for both customer and employee support.
• Seamless Hand-off: Works in tandem with Qkonnect-CTI, providing superior self-service options while ensuring a seamless, context-rich hand-off to a human agent when needed.
• Omnichannel Deployment: Deploys across over 35 channels, including web, mobile, and WhatsApp, ensuring consistent and instant service wherever your customers are.